Seniors Money,

At Seniors Money Mortgages (Ireland) DAC (‘Seniors Money’) we have been helping people in Ireland to safely release equity from their homes for over 15 years. We take a careful, honest and personal approach to equity release. We have helped thousands of Irish residents to release equity from their homes and continue to do so through our retail lending division, Spry Finance.

We are fully regulated and have a proven track record, both in Ireland and internationally. We commit to maintaining your loan account or reversion agreement in a safe and transparent manner.

Seniors Money Mortgages (Ireland) DAC trading as Seniors Money, Spry and Spry Finance is regulated by the Central Bank of Ireland. It is authorised by the Central Bank of Ireland as a Retail Credit Firm.

It means that the ownership of your lifetime loan account has transferred to Seniors Money. In the case of a reversion agreement, the management and administration of your agreement has transferred to Seniors Money. Your rights are not impacted and the existing terms and conditions of your agreement will remain the same. All legal and regulatory protections remain in place and you will benefit from the tried and tested consumer protection policies and procedures that Seniors Money provides for all its clients. Your loan account or reversion agreement will be serviced by us. We will respond to your requests and issue future correspondence to you in relation to your account.

The transfer does not impact the existing terms and conditions of your lifetime loan account or reversion agreement.

Seniors Money has become a data controller of your personal data in respect of your lifetime loan account or reversion agreement. We have been provided with all the information you have given to the previous loan owner or service provider in connection with your account. We will use your personal data to: administer your lifetime loan account or reversion agreement; comply with our legal obligations; exercise our rights; and further our legitimate business interests.

For further details in relation to our Data Privacy Policy and your Data Protection Rights please visit our website at: www.seniorsmoney.ie/privacy/

Yes. Seniors Money is here to support you as the new owner of your lifetime loan account or home reversion agreement. If you have any queries, including all enquiries, requests or concerns regarding the status of your account please contact our Customer Care Team by calling (01) 2615400 or emailing [email protected].

Please contact Seniors Money’s Customer Care Team by calling us at (01) 261 5400 or emailing [email protected]. Our lines are open from 9:00 a.m. to 5:00 p.m. Monday to Friday and we will always be happy to hear from you.

It is not an obligation of your lifetime loan account to make regular repayments. However, should you wish to do so, Seniors Money will collect any repayments you make in line with the terms of your lifetime loan agreement.  If you wish to pay by Electronic Funds Transfer (EFT) please contact us and we will provide you with our banking details. For further details please contact Seniors Money’s Customer Care Team by calling (01) 261 5400 or emailing [email protected]

If a third party is acting on your behalf they may continue to do so. Seniors Money will rely on any Third Party Authorisations provided to us by the previous loan owner or service provider. To ensure that our records are up to date, we would request that you provide us with a new Letter of Authority (LOA). A LOA can be requested by calling (01) 261 5400 or emailing [email protected].

At Seniors Money each of our customers is important to us, and we believe that you have the right to a fair, swift and courteous service at all times. We hope we never let you down but, if we ever do, we have a robust complaints procedure that you can follow. To report a complaint you can write to us at:

Customer Care,
P.O. Box 13910,
Shannon,
County Clare.

Alternatively, you can ring us on (01) 261 5400 or email us at [email protected].

For further details in relation to our complaints procedure please visit our website at: www.seniorsmoney.ie/feedback-complaints/

You can contact Seniors Money’s Customer Care Team by calling (01) 261 5400 or emailing us a [email protected]. Our phone lines are open Monday-Friday 9am-5.00pm.

Your complaint is not impacted by the transfer of your lifetime loan account or reversion agreement. If it was not resolved prior to the transfer to Seniors Money, the previous loan owner or service provider will continue to review and manage your complaint until it is resolved.