Customer Information

If you have a query relating to your Seniors Money Lifetime Loan you might find the answer at one of the following links:

FREQUENTLY ASKED QUESTIONS »
Answers to some of the most commonly asked questions relating to your lifetime loan can be found at these links.

If you have a variable rate loan with us, click here »

If you have a fixed rate loan with us, click here »

REPAYING A SENIORS MONEY LOAN »
Guidelines for dealing with the repayment of a Seniors Money Lifetime Loan.

VARIABLE RATE POLICY STATEMENT »
The policy we follow when deciding if the interest rate on a Seniors Money Lifetime Loan with a variable interest rate needs to be decreased or increased.

EARLY REPAYMENT CHARGE »
A guide to how the Early Redemption Charge is calculated and the several exemptions from it. (Relevant to fixed rate loans only, no ERC applies to variable rate loans).

MORTGAGE ARREARS RESOLUTION PROCESS »
‘Arrears’ (where mortgage repayments are overdue on a home that the borrower continues to live in) do not generally arise with lifetime loans. However we are obliged to have a process for dealing with arrears.

Enquiry Form

Existing Customer Contact Details

If you don’t see the information you are looking for at one of the above links, please feel free to contact us. There are a number of ways to contact our Customer Care team:

Send an email quoting your SMI loan account number to [email protected] or submit a message here »

We will get back to you as quickly as possible during our normal working hours.

Call: (01) 261 5400
Lines open: Monday to Friday 09:00 to 17:00

Write to us at the following address:

Customer Care,
Seniors Money,
P.O. Box 12998,
Dublin 24.

Legal Warnings

The following warnings contain important and useful information so please read them carefully.

WARNING: WHILE NO INTEREST IS PAYABLE DURING THE TERM OF THE MORTGAGE, INTEREST IS CHARGED EACH MONTH AND ADDED TO THE AMOUNT OWED. THE AMOUNT OWED PLUS THE ADDED INTEREST IS THEN PAYABLE IN FULL IN CIRCUMSTANCES SUCH AS DEATH, OR PERMANENT VACATION OR SALE OF THE MORTGAGED PROPERTY.
WARNING: UNLIKE CERTAIN OTHER MORTGAGES WHERE INTEREST IS CHARGED ON A SUM THAT DECREASES WITH TIME, INTEREST ON LIFETIME MORTGAGES IS CHARGED ON AN INCREASING SUM (MADE UP OF THE OUTSTANDING MORTGAGE AND ADDED INTEREST AMOUNTS), AND THEREFORE THE TOTAL AMOUNT OWED CAN INCREASE QUICKLY. AS YOU ARE NOT REQUIRED TO MAKE ANY SCHEDULED REPAYMENTS, THE INTEREST ON YOUR MORTGAGE IS ADDED TO YOUR OUTSTANDING DEBT ON A CONTINUAL BASIS AND YOU ARE EFFECTIVELY CHARGED INTEREST ON THAT INTEREST. THIS IS CALLED ‘COMPOUND INTEREST’.
WARNING: THE LONGER A LIFETIME MORTGAGE REMAINS UNPAID, THE MORE MONEY YOU WILL OWE AND THE AMOUNT YOU OWE COULD EVENTUALLY COME CLOSE TO OR EQUAL, THE VALUE OF THE MORTGAGED RESIDENTIAL PROPERTY.
WARNING: PURCHASING THIS PRODUCT MAY NEGATIVELY IMPACT ON YOUR ABILITY TO FUND FUTURE NEEDS. BEFORE PURCHASING THIS PRODUCT, YOU SHOULD GET INDEPENDENT LEGAL OR FINANCIAL ADVICE.