If you have a query relating to your Seniors Money Lifetime Loan you might find the answer at one of the following links:
FREQUENTLY ASKED QUESTIONS »
Answers to some of the most commonly asked questions relating to your lifetime loan can be found at these links.
If you have a variable rate loan with us, click here »
If you have a fixed rate loan with us, click here »
REPAYING A SENIORS MONEY LOAN »
Guidelines for dealing with the repayment of a Seniors Money Lifetime Loan.
VARIABLE RATE POLICY STATEMENT »
The policy we follow when deciding if the interest rate on a Seniors Money Lifetime Loan with a variable interest rate needs to be decreased or increased.
EARLY REPAYMENT CHARGE »
A guide to how the Early Redemption Charge is calculated and the several exemptions from it. (Relevant to fixed rate loans only, no ERC applies to variable rate loans).
MORTGAGE ARREARS RESOLUTION PROCESS »
‘Arrears’ (where mortgage repayments are overdue on a home that the borrower continues to live in) do not generally arise with lifetime loans. However we are obliged to have a process for dealing with arrears.
Existing Customer Contact Details
If you don’t see the information you are looking for at one of the above links, please feel free to contact us. There are a number of ways to contact our Customer Care team:
Send an email quoting your SMI loan account number to [email protected] or submit a message here »
We will get back to you as quickly as possible during our normal working hours.
Call: (01) 261 5400
Lines open: Monday to Friday 09:00 to 17:00
Write to us at the following address:
P.O. Box 12998,
Legal Warnings and Notices
The following warnings and notices contain important information so please read them carefully.
For Lifetime Loans
For variable rate Lifetime Loans
For fixed rate Lifetime Loans
If your lifetime loan is being used for debt consolidation purposes: