COVID-19 MESSAGE TO CUSTOMERS
We hope you are all staying safe and well during this unprecedented event. This is just to let you know that Seniors Money has now implemented some contingency measures in response to COVID-19. All staff are now working from home, but with full access to all the systems and information required to continue managing your loan as normal.
Business as usual
Please continue to use all the usual contact details if you need to reach us. Our lines remain open from 09:00 to 17:00 Monday to Friday.
Whilst there should be no impact on how your account is managed, we would appreciate your understanding if it takes a little longer than normal to get through to us or for us to get back to you with a response.
Your loan will continue to operate in the usual way throughout the COVID-19 event: You are not required to make monthly repayments and, instead, interest gets added to your loan balance each month. If COVID-19 is affecting your short term income or cash flow, rest assured that this has no consequence for your Seniors Money loan.
We will take a sensible approach to any matters that may arise due to the COVID-19 situation. For example:
- If you currently make monthly interest payments on a voluntary basis, and would like to suspend these payments for a period, no problem. If you pay by cheque, Standing Order or EFT, you can simply cancel the payments yourself. If you pay by Direct Debit, please contact us and we will make the necessary arrangements to suspend the direct debits.
- If you have recently received a request to complete and return your Annual Questionnaire by a certain date, don’t worry about that deadline. We would like you to return the Annual Questionnaire as soon as you can but we understand that you may not be able to do so for a while whilst you self-isolate.
- If your loan has become due for repayment, we understand that it may take a little longer than usual to arrange repayment, particularly if this involves the sale of the property. We would ask you to let us know if any delay in repayment is anticipated. Please be aware that the loan balance continues to grow until the loan is repaid in full, so it is always in your interest to have the loan repaid as soon as you can.