28-08-2007 - Q-Mark Accreditation
The team here at Seniors Money have worked tirelessly, since the launch in January 2006, to reach and maintain the quality standards required to attain a Q Mark. By working within the guidelines and framework provided by the EIQA, we have been able to manage effectively, the key processes and procedures that are essential to the efficient day-to-day running of the organisation. We were rewarded for our efforts in July 2007 when we received this distinctive and prestigious quality certification, which is based on the most widely used Management Framework in Ireland.
The Quality Team have worked closely with the EIQA to ensure that the organisation operates to the highest standards. This has benefited the organisation greatly, most notably, by enabling it to qualify for and be awarded the Q Mark. We are extremely proud of this achievement and we believe that it will not only be of benefit to us but also our customers and brokers and other professional bodies with whom we work.
The Q Mark is a critically noteworthy external endorsement of our business processes and systems. Being awarded with such a prestigious quality certification based on the most widely used Management Framework in Ireland, the Q Mark will provide Seniors Money with competitive advantage in what is a relatively new but rapidly growing industry in Ireland. Above all, it is a resounding vote of confidence in our management practices and their focus on superior customer service.
This association with the EIQA has afforded Seniors Money with independent external advice and feedback from an experienced panel of qualified auditors and practicing managers. This feedback largely focuses on improvement activity which has greatly enhanced the products and services which Seniors Money has to offer.
Other positive results and benefits of Seniors Money commitment to the EIQA framework include:
- The opportunity to benchmark against other organisations using the same framework, including Irish market leaders.
- Gain practical experience and learn throughout the process. Assist the organisation in improving customer satisfaction ratings and the overall customer experience.
- Increase the motivation and commitment of employees.
- Elimination of inefficiencies and an improved framework for the ongoing management of processes and procedures.
A special thanks to the hard work of the quality team - Michael O’Flaherty, Katie Deane, Thelma Percy, Sarah Moyney and Joe Molloy
Source: Seniors Money
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