FAQs

The answers below are to questions about existing loans. If you have a question about a new loan, please click here instead »


Making Payments:

Are there any charges for making early repayments?

No, Seniors Money will not levy any charges on repayments being made. You can repay any amount at any time without penalties or early redemption charges. (Your bank may charge you its own transaction fees, if applicable, depending on how you make the payment).

How can I make payment?

We accept payment by EFT, cheque, bank draft, Postal Order, Direct Debit or Standing Order. Credit card or Cash payments are not possible.

How do I pay by EFT or Standing Order?

You need to set this up yourself with your own bank.  Please contact us for our bank account details to be used when paying by EFT or setting up a Standing Order.  Remember to reference your SMI account number when making payment.

How do I pay by cheque, bank draft or Postal Order?

Make your cheque/draft/order payable to ‘Seniors Money’ and post it to:

Seniors Money
PO Box 12998
Dublin 24

Remember to reference your SMI account number when making payment.

How do I pay by Direct Debit?

We will send you a DD mandate form (or you can find it here and print it off yourself) which you can complete and return to us at:

Seniors Money
PO Box 12998
Dublin 24


Interest Rate:

How is the interest rate set?

Please see our Variable Rate Policy Statement for full details of the factors effecting the interest rate and how and when it is reset.


Further Borrowing:

Can I apply for an Express Top Up on my existing loan?

Unfortunately we are not accepting applications for ETUs. Granting an ETU is at Seniors Money’s discretion and, as we are not currently lending, a top-up of your existing loan is not possible. It is also unlikely that existing loans can be topped up if we do recommence lending new loans. You could instead apply for a new loan and use some of it to repay the existing Seniors Money loan.

Can I apply for a new loan, based on my current age and house value?

Not at the moment because we are not currently lending. However we hope to resume lending in the future, in which case you could apply for a new loan and use some of it to repay your existing Seniors Money loan. Please click here for information for prospective new customers and to be added to the waiting list.


Changed Circumstances:

I have a new spouse/partner. Can they be added as a Nominated resident?

A ‘Nominated Resident’ is a person who qualified for the loan and when it was applied for and who has the right to remain living in the home for as long as they like or as long as they live. There is a maximum of two Nominated Residents and these would have been nominated when the loan was first taken out. Adding a new person as a Nominated Resident after the loan has commenced is not normally possible, but please contact us to discuss your situation and explore if it is possible for your new spouse or partner to become a borrower or Nominated Resident. Apart from all other considerations they would have to meet our minimum age requirement, and the loan balance would have to meet our Loan to Value requirement based on the younger person’s age where there is more than one Nominated Resident. 

My spouse/partner has died. How does that affect the loan?

Your Seniors Money Lifetime Loan only becomes repayable when the last surviving Nominated Resident has passed away (or permanently moved out) so there is no change to the loan which and it will continue as normal. Please contact us to let us know that your spouse/partner has passed away so we can update our records and change the contact details on future letters and account statements.

My spouse/partner has moved out of the house and into long term care. How does that affect the loan?

Your Seniors Money Lifetime Loan only becomes repayable when the last surviving Nominated Resident has permanently moved out (or passed away) so there is no change to the loan and it will continue as normal. Both of you will continue to be borrowers under the loan, and letters and statements will continue to be addressed to both of you at your home address. Please contact us to let us know that your spouse/partner has permanently moved out so that we can update our records accordingly.

Can I nominate someone to be my Personal Representative and authorise them to deal with you in relation to my loan?

Yes, you can, but we will need your authorisation in writing.  Please send us a short note to include the following required information:

  • Your SMI loan number and the address of the property the loan is against.
  • Your current address, if you have moved out of your home and into care.
  • The name(s) of the person(s) you are authorising.
  • Contact details for each person (address, email, telephone number).
  • A statement that you are authorising them to act on your behalf in relation to the loan and that Seniors Money has your permission to discuss the loan with them and deal with them in relation to it.
  • If relevant, an instruction to Seniors Money as to which person to send future correspondence to.
  • Your signature (both borrowers’ signatures if there are two borrowers).

We will also need your representative’s written consent, to include:

  • Their consent to acting on your behalf in relation to your loan.
  • Their consent to Seniors Money holding their personal contact details on file (this is a GDPR requirement).
  • Their signature.

Both your Authorisation and your representative’s Consent should be dated and posted to us at the following address:

Seniors Money Mortgages (Ireland) DAC,
P.O. Box 12998,
Dublin 24.

I want to move out of my home temporarily. How does that affect the loan?

You are allowed to be absent from your home for up to twelve months before being deemed to have permanently ceased to reside, which would trigger the need to repay the loan.   If you intend to move out of your home for a period greater than twelve months (e.g. to travel) then you must inform us immediately. You are entitled to ask us not to demand repayment of the loan after the twelve months have expired. While we are not obliged to agree to this, we will of course take all relevant circumstances into consideration, including the arrangements you will put in place to maintain the security of your home in your absence.

I want to sell my house and move to another. Can I transfer my loan to the new home?

The loan will become repayable if you ever sell your home. It may be possible to ‘transfer’ the loan to the new home if the property meets our eligibility requirements, and subject to other terms and conditions. In addition the loan balance cannot exceed the LTV rules so, in practice, some of the existing loan balance would need to be repaid if the new home is worth less than the old one.

Can I rent out my home?

If you intend to be absent from your home for a period of up to 1 year, but also genuinely intend to return to it, and want to rent it out for that time, you may ask us to consent to this and not to regard this as you ceasing to reside. We are not obliged to consent and our consent would be subject to reasonable conditions.

Can I sell a portion of land on my property?

If you wish to sell a portion of the land over which Seniors Money holds security, your solicitor should write to us submitting a map clearly showing the land we hold the charge over and the portion of that land that you wish us to release our charge over. Our decision will be made on a case by case basis taking into account the effect such a release would have on our overall security position. A valuation may be required as part of the decision process.