Existing Customers

If you have a query relating to an existing Seniors Money Lifetime Loan you might find the answer at one of the following links:

FREQUENTLY ASKED QUESTIONS »
Answers to some of the most commonly asked questions relating to existing loans.

REPAYING A SENIORS MONEY LOAN »
Guidelines for dealing with the repayment of a Seniors Money Lifetime Loan.

VARIABLE RATE POLICY STATEMENT »
The policy we follow when deciding if the variable interest rate on a Seniors Money Lifetime Loan needs to be decreased or increased.

MORTGAGE ARREARS RESOLUTION PROCESS »
‘Arrears’ (where mortgage repayment is overdue on a home the borrower continues to live in) do not generally arise with lifetime mortgages. However we are obliged to have a process for dealing with arrears.

Existing Customer Contact Details

If you don’t see the information you are looking for at one of the above links, please feel free to contact us. There are a number of ways to contact our Customer Care team:

Send an email quoting your SMI loan account number to customercare@seniorsmoney.ie or submit a message here »

We will get back to you as quickly as possible during our normal working hours.

Call: 01 261 5400
Lines open: Monday to Thursday 09:00 to 17:30 / Friday 09:00 to 17:00

Write to us at the following address:

Customer Care,
Seniors Money,
P.O. Box 12998,
Dublin 24.

Warning: While no interest is payable during the period of the mortgage, the interest is compounded on a monthly basis and is payable in full in circumstances such as death, permanent vacation of or sale of the property.

Warning: Purchasing this product may negatively impact on your ability to fund future needs.